A quick review here before I start this article about SMART goals and better hiring decisions: SMART goals are goals which are Specific, Measurable, Attainable, Relevant and Time-based. Sometimes people use other, similar words for the letters but in general […]
Workplace Culture
Onboarding a New Manager: What the Boss Should Look For During the First 6 Months
It’s well known that the highest performing companies start with having the right team. So selecting the right people to staff the management team is among the most crucial tasks of any CEO. I recently wrote about why I feel it’s […]
Onboarding a New Executive or Manager: How the CEO or Business Owner Can Ensure Success
Hiring a new executive or manager is always a time of high hopes for growth and positive change. In order to ensure successful transitions, many businesses have created highly detailed onboarding checklists to make sure the person is set up […]
5 Ways to Improve Service Using the 80/20 Rule
Have you ever dealt with a company and wondered if their people have ever received any customer service training? I’m sure you have. Well, what makes you think that your customers are not saying the same thing about your company’s […]