A quick review here before I start this article about SMART goals and better hiring decisions: SMART goals are goals which are Specific, Measurable, Attainable, Relevant and Time-based. Sometimes people use other, similar words for the letters but in general […]
Team and Accountability
I’m So Angry I Could Fire Everyone! (Part 2)
The first part of this story dealt with a frustrated CEO/owner who ultimately realized that one of the issues he was wrestling with was what he really wanted from his organization. He also had a partner who (he felt) took […]
I’m So Angry I Could Fire Everyone!! (Part 1)
As an executive coach, I work mostly with CEOs, presidents and business owners. I work with my clients one-on-one and I am available to them whenever they need me. As a result, some of the most honest calls I receive […]
Onboarding a New Manager: What the Boss Should Look For During the First 6 Months
It’s well known that the highest performing companies start with having the right team. So selecting the right people to staff the management team is among the most crucial tasks of any CEO. I recently wrote about why I feel it’s […]
Onboarding a New Manager: How the CEO or Business Owner Can Ensure Success
Starting a new manager is always a time of high hopes for growth and positive change. In order to ensure successful transitions, many businesses have created highly detailed onboarding checklists to make sure the person is set up and brought […]
5 Ways to Improve Service Using the 80/20 Rule
Have you ever dealt with a company and wondered if their people have ever received any customer service training? I’m sure you have. Well, what makes you think that your customers are not saying the same thing about your company’s […]